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Process Refunds

You can process refunds directly in WooCommerce without needing to log into your Visa Acceptance Solutions account.
Follow these steps to process refunds in WooCommerce:
  1. Click the order and then click
    Refund
    .
  2. Enter the
    Refund Amount
    .
    1. You may optionally enter a Reason for refund.
  3. Click
    Refund Confirmation
    . The button name dynamically updates based on the entered info.
You can partially refund and fully refund transactions directly in WooCommerce in the following circumstances:
  • If your Transaction Type setting is set to
    Authorization
    , when the transaction has been authorized but not yet captured, you can refund. For example, select all the quantities under all items and perform a full authorization reversal. The Order Status will be updated to
    Cancelled.
  • If your Transaction Type setting is set to
    Charge
    , you can either perform a partial refund or a full refund.
You can perform multiple partial refunds either by entering the quantity of the product or the amount that needs to be refunded of the captured amount:
  • The Order Status will still be
    Processing
    if the refund amount is less than the fully captured amount.
  • If the full captured amount is refunded, then the status updates to
    Refunded
    .
Partial authorization reversal is not supported.