Reason Codes for

Oracle NetSuite

The transaction was successful.

Decline: The request is missing one or more fields.

Decline: One or more fields in the request contains invalid data.

Decline: The

merchantReferenceCode

sent with this authorization request matches the

merchantReferenceCode

of another authorization request that you sent in the last 15 minutes.

A partial amount was approved.

Error: General system failure.

Error: The request was received but there was a server timeout. This error does not include timeouts between the client and the server.

Error: The request was received, but a service did not finish running in time.

Soft Decline: The authorization request was approved by the issuing bank but flagged by Cybersource because it did not pass the Address Verification Service (AVS) check.

Decline: The issuing bank has questions about the request. You do not receive an authorization code programmatically, but by calling the processor you might receive one verbally.

Decline: The card is expired. You might also receive this reason code if the expiration date you provided does not match the date on file with the issuing bank.

Decline: General decline of the card. No other information was provided by the issuing bank.

Decline:The account has insufficient funds.

Decline: The card is stolen or lost.

Decline: The issuing bank is unavailable.

Decline: The card is inactive or not authorized for card-not-present transactions.

Decline: The Card Verification Number (CVN) did not match.

Decline: The card has reached the credit limit.

Decline: The CVN is invalid.

Decline: Generic decline.

Decline: The customer matched an entry on the processor's negative file.

Decline: The customer's account is frozen.

Soft Decline: The authorization request was approved by the issuing bank but flagged by Cybersource because it did not pass the Card Verification Number (CVN) check.

Decline: The account number is invalid.

Decline: The card type is not accepted by the payment processor.

Decline: General decline by the processor.

Decline: There is a problem with your Cybersource merchant configuration.

Decline: The requested amount exceeds the originally authorized amount. This can occur if you try to capture an amount larger than the original authorization amount.

Decline: There was a processor failure.

Decline: The authorization was already reversed.

Decline: The transaction was already settled.

Decline: The requested transaction amount must match the previous transaction amount.

Decline: The card type sent is invalid or does not correlate with the credit/debit card number.

Decline: The referenced request ID is invalid for all follow-on transactions.

Decline: The request ID is invalid. You requested a capture, but there is no corresponding, unused authorization record. This can occur if there was not a previously successful authorization request or if the previously successful authorization was already used in another capture request.

Decline: The transaction was already settled or reversed.

Decline: The capture or credit is not voidable because the capture or credit information was already submitted to your processor or you requested a void for a type of transaction that cannot be voided.

Decline: You requested a credit for a capture that was previously voided.

Decline: The boleto request was declined by your processor.

Error: The request was received, but there was a timeout at the payment processor.

Decline: The pinless debit card's use frequency or maximum amount per use was exceeded.

Decline: The account is prohibited from processing stand-alone refunds.

Soft Decline: Fraud score exceeds threshold.

The apartment number missing or not found.

The address information is insufficient.

The house/box number not found on street.

Multiple address matches were found.

The P.O. Box identifier was not found or was out of range.

The route service identifier was not found or was out of range.

The street name was not found in postal code.

The postal code was not found in database.

Unable to verify or correct address.

Multiple address matches were found (international).

Address match was not found (no reason given).

The character set is unsupported.

The cardholder is enrolled in Payer Authentication. Authenticate the cardholder before continuing with the transaction.

Encountered a Payer Authentication problem. The payer could not be authenticated.

The order is marked for review by Decision Manager.

The order has been rejected by Decision Manager.

Your aggregator or acquirer is not accepting transactions from you at this time.

Your aggregator or acquirer is not accepting this transaction.

Soft Decline: The authorization request was approved by the issuing bank but declined by Cybersource based on your Smart Authorization settings.

The customer matched the Denied Parties List.

There was an export

bill_country/ship_country

match.

There was an export email_country match.

There was an export

hostname_country/ip_country

match.