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Transaction Statuses Workflow

This workflow describes the sequence of possible statuses you can receive when processing a sale.
  1. The merchant sends a sale API request to
    Cybersource
     and receives one of these possible statuses:
    • FAILED
      : The sale cannot be completed.
    • PENDING
      : The sale request is accepted but is not completed. Request the check status service to retrieve status updates.
  2. The merchant sends a check status API request to
    Cybersource
     to verify the status of the sale and receives one of these statuses:
    • ABANDONED
      : The customer did not complete the payment using the redirect URL.
    • FAILED
      : The service request failed. A failed request can be due to either a rejected transaction or a technical error.
    • PENDING
      : The sale request is accepted but is not completed. Request the check status service again after 60 minutes to retrieve a status update.
    • SETTLED
      : The sale request is settled for the requested amount. When the settled amount is deposited into the merchant's bank account, the status updates to
      FUNDED
      .
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